Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thecaribbeanshop.co.uk. Please note that returns will need to be sent to the following address: 5 The Cmns, Sandbach CW11 1EG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thecaribbeanshop.co.uk. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecaribbeanshop.co.uk.

Thank you for shopping with The Caribbean Shop! We are committed to ensuring your satisfaction with our Caribbean sauces, seasonings, and snacks. If for any reason you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility:

  • Returns must be initiated within 30 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items:

  • Perishable goods such as food items that have been opened.
  • Gift cards.
  • Sale items.

How to Initiate a Return:

  1. Contact Us: Email us at info@thecaribbeanshop.co.uk or call us at 01270 760 555 to start the return process. Please provide your order number, item(s) you wish to return, and the reason for the return.

  2. Return Authorisation: Once your return request is approved, we will provide you with a return authorisation number and detailed instructions on how to send your item(s) back to us.

  3. Shipping Your Return: Pack the item(s) securely in the original packaging, including all paperwork, parts, and accessories. Clearly write the return authorisation number on the outside of the package and send it to:

    The Caribbean Shop
    5 The Commons
    Sandbach CW11 1EG
    United Kingdom

    Refunds:

    • Once we receive and inspect your return, we will notify you via email regarding the status of your refund.
    • Approved refunds will be processed within 7-10 business days and will be credited back to your original method of payment.


    Exchanges:

    If you received a damaged or defective item, please contact us immediately at info@thecaribbeanshop.co.uk or call us at 01270 760 555. We will arrange for a replacement to be sent to you at no additional cost.

    Shipping Costs:

    • Original shipping costs are non-refundable.
    • Customers are responsible for return shipping costs, except in cases of damaged or defective items.


    Contact Us:

    For any questions or concerns regarding returns, please reach out to our customer support team:

    • Email: info@thecaribbeanshop.co.uk
    • Phone: 01270 760 555
    • Address: The Caribbean Shop, 5 The Commons, Sandbach, CW11 1EG, United Kingdom

      We value your business and are here to ensure you have a pleasant shopping experience with us. Thank you for choosing The Caribbean Shop.